Replacements, refunds and credit notes

Information

If you buy unfit or faulty goods you are entitled to a replacement, a repair or a refund. Whether you are entitled to a replacement, repair or a refund can depend on the goods in question and other circumstances. The Competition and Consumer Protection Commission (CCPC) provide examples of when you can expect a replacement, repair or a refund on the CCPC website.

If you are entitled to a refund it is worthwhile noting that the retailer or supplier of services can give a refund in cash, cheque or to a credit card account. If you are returning goods that are faulty you do not have to accept a credit note or a voucher. The differences between refunds, credit notes and vouchers are explained below.

  • A refund means the retailer returns the money you paid for faulty goods. If you originally paid for the goods on a credit or debit card, the retailer may refund the credit or debit card instead of giving cash. If your consumer complaint is valid a retailer cannot insist on giving you a credit note instead of a refund.
  • A credit note is a paper note issued by a retailer to a customer when goods are returned. A credit note acts like a voucher that can only be used in the particular shop or chain of shops that issued the credit note. If you are returning goods that are faulty you do not have to accept a credit note. Instead, you can ask for a repair, a replacement or a refund depending on the goods in question and other circumstances. If you accept a credit note you may not be able to ask for a refund afterwards.
  • A voucher is a paper note or a card. Generally you can only use a voucher with a particular service provider or retailer. When you buy a voucher, the terms of the voucher should be stated (for example how long the voucher is valid for). You have no rights if you lose a voucher.

Remember, if you change your mind about a product you are not entitled to either return the goods or to a refund. In this case, a retailer may give you a refund or a credit note to the value of the goods but they are not obliged to do so.

You should always ask for a receipt when you are buying goods or services.

Each consumer case is different and there are few hard and fast rules so contact the Competition and Consumer Protection Commission or other consumer protection organisation to find out exactly what your rights are.

Brand new phones and Pre Owned Phones: Physical or/and water damaged is not covered by the warranty. Damaged caused by faulty chargers or faulty cables that were not provided by us, is not covered by the warranty. If your device develops a fault we can provide a refund or repair, in both cases, we will arrange DPD to collect your device or you can drop it in at any of our branches nationwide, in both cases, a full inspection of the device must be carried out by our fully qualified technicians who will decide if the fault is covered under our warranty terms and conditions. This inspection process could take at least 14 workings days. The warranty is void if we find any sign of physical damage. The warranty is void if the device has been opened and /or repaired by anyone other than Funtech staff. If you choose a repair after our inspection is complete, it may take a further 14 workings days, maybe longer depending on whether parts are available locally or need to ordered abroad. Software issues are not covered in the warranty as we do not design the software on your device, the warranty does not cover third party apps and other software. If you have rooted you device, the warranty will be void. If you change your mind you not entitled to a refund.
Insurance: We do not offer insurance plans.