To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

Enter your order number and email address in the fields above and click Start
Follow the instructions and select the items you want to return.
You will get a confirmation email with further instructions once the return request is approved

Warnings!

Do not send products back to us untill you have received a confirmation email. If this policy is not followed we reserve the right to refuse your return and you will need to pay an additional shipping fee to get the products back.

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

They must be in original condition
For bags, unwashed and unworn
In the original packaging
Include accessories, clips, ties, instruction manuals. 

What items are NOT returnable?

Free gifts or promotional items are not returnable!

Products that come in a box sealed with plastic are not returnable if the plastic seal is broken unless faulty.

In-ear earphones are not returnable unless faulty.

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days. 

I want an exchange, not a refund!

Go ahead, order the product that you would like and make payment.

Then, come back here and complete this process.

Your first order will be refunded following the policy and criteria detailed on this page.

How long do i have to return it?

Change of mind or exchange

14 days from receipt of the item if you are returning an item because you have changed your mind or if you are exchanging an item, when we receive the product it will be tested. If the product has physical damage, or the original packaging and accessories are not included, the refund will be refused and there will be an additional shipping fee to return the product to you.

Defective or damaged when received

14 days from receipt of the item for an Item that was defective or damaged when received. After we receive the product it will be tested. If the product is working as described, has any physical damage and/or the original packaging and accessories are not included, the refund/exchange will be refused and there will be an additional shipping fee to return the product to you.

Warranty

If the item becomes defective after the 14 days returns window has passed, please note the products warranty period. The warranty period is 1 year unless stated otherwise on the product page. The warranty will be void if there is any physical or water damage. Smart phones, both pre-owned and new have their own terms & conditions, link at the bottom of the page.

Upon inspection, if our technicians determine that your item is covered by your warranty, your item will be repaired or replaced and sent back to you at no extra cost. There will be no refund if the 14 days returns window has passed.

If our technicians determine that your warranty is void, the refund/exchange will be refused and there will be an additional shipping fee to return the product to you. If you choose at this point to have your item repaired, we will issue a quotation which you can accept or refuse.

Are there any charges for return?

There are no charges for return
Original shipping charges are non-refundable unless the item is defective or not as described.
You are responsible for the charges of the return shipping. If you prefer you can return the product to any branch throughout the Republic of Ireland for free. Process your return on this page before visiting the branch.

If you are exchanging an item, have changed your mind and no longer need the item or your request for an item refund was refused, shipping fees will NOT be refunded.